Application Support - Philadelphia, PA

Application Support Location: Philadelphia, PA Start Date: Immediate Rate: $40/Hr on C2C need genuine candidates Job Description: ·         Application Support 3 to 4 Years of experience ·         Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible ·         Resolve Incidents within the specified Service Level Agreements/Operational...

Application Support

Location: Philadelphia, PA

Start Date: Immediate

Rate: $40/Hr on C2C

need genuine candidates

Job Description:

·         Application Support

3 to 4 Years of experience

·         Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible

·         Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements

·         Document troubleshooting steps and service restoration details

·         Create and submit knowledge articles

·         Provide specialized investigation and diagnosis of all Incidents and Service Requests

·         Identify Problems

·         Verify resolution with end-users and resolve assigned Incidents

·         Escalate Major Incidents to the Vendor/Application Manager

·         Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement

·         Escalate unresolved/Build defects/incidents to Tier 3

·         Liaison between IT and external support provider

·         A subject matter expert for a specific service

·         Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process

·         Handle Outage and Triage with RCA post resolution

·         Change Management



vijay@santeksystem.com / 510-256-5798