SAP CRM Service Delivery Lead - New Orleans LA 70113 - 06+ Months contract

Title: SAP CRM Service Delivery Lead Location: New Orleans LA 70113 Duration: 06+ Months contract Job Description: ·         SAP CRM Service - SAP - Customer Care System. Functional knowledge of CCS. ·         6+Yrs of experience in SAP Utilities, with significant exposure to Customer Service domain(move-in, out, work orders). ·         Should have exposure to EAI/...

Title: SAP CRM Service Delivery Lead

Location: New Orleans LA 70113

Duration: 06+ Months contract

Job Description:

·         SAP CRM Service - SAP - Customer Care System. Functional knowledge of CCS.

·         6+Yrs of experience in SAP Utilities, with significant exposure to Customer Service domain(move-in, out, work orders).

·         Should have exposure to EAI/ TIBCO interfaces, and be able to lead a team of 2 – 4 offshore testers.

·         Excellent communication skills to co-ordinate between client, vendor and the offshore team.

·         Keep the Technology business moving by building and leading high performance teams.

·         Tenacious and efficient, drive profitability and con   tinued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale.

·         Proactively support sales through innovative solutions, leading the execution of the solution plan and delivery excellence programs to achieve the delivery and commercial expectations.



Regards,

Omprakash Mandha

Pyramid Consulting, Inc.

Sr Executive - Resourcing

O: 404.418.6719   E: Omprakash.M@pyramidci.com  Web: www.pyramidci.com