HOT REK: ServiceNow Architect/SME @ Santa Clara, CA

Role: ServiceNow  Architect/SME Location: Santa Clara, CA Duration: 6-12 months Description:         ServiceNow  Architect/SME experience is required to assess client critical business challenges and initiatives and develop formal recommendations that help the client achieve objectives using sound industry leading strategies.    The key focus of this role will be on IT Service Management, and the...

Role: ServiceNow  Architect/SME
Location: Santa Clara, CA
Duration: 6-12 months

Description:        

ServiceNow  Architect/SME experience is required to assess client critical business challenges and initiatives and develop formal recommendations that help the client achieve objectives using sound industry leading strategies.   

The key focus of this role will be on IT Service Management, and the configuration and customization of Service Management tools, particularly ServiceNow, to support its effective and efficient execution.

Be accountable for the ServiceNow implementation’s outcome and acts as a lead consultant on both Advisory and Technical solution engagements which require a team of multiple consultants. 

Work in a professional manner to represent Jade Global to the client at a senior level, and to deliver high customer satisfaction by completing project responsibilities to a high quality, on time and to budget.

KEY RESPONSIBILITIES:

Assemble information to determine, document and agree with customer requirements

Plan and manage IT Service Management tools and process discovery activities, conduct executive scans and strategic assessments, analyze and report findings and make recommendations

Design service management solutions together with supporting tooling configurations and/or functional specifications, based on industry best practice

Identify opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation

Work collaboratively with clients, up to and including CIO level and Directors, to develop and execute solution strategies that support organizational direction

Architect ServiceNow solutions to support best practice processes needed to deliver business requirements

Configure and develop solutions using ServiceNow including quick prototype and demonstrations

Organize and present ServiceNow related findings in meetings with clients

Deliver advisory services centered on ServiceNow configuration optimization for performance and capability

Manage engagements and ensure continuity for customer from pre-sales to delivery

Identify additional business opportunities resulting from ServiceNow and other engagements

REQUIREMENTS:

Overall 10 years general IT services experiences with last 2-5 years specialized in ServiceNow

Minimal Bachelor degree in related area

Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices

Excellent consulting skills - Requirements gathering and problem solving methods, Communication and presentation skills and Client management

Detailed knowledge and experience of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.

Integration of ServiceNow with other ITSM-related toolsets

Java Scripting knowledge and hands on experience

Create and modify workflows

Broad IT experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience

Team leading and/or management, including team planning, prioritizing & goal setting

ITIL certification

Thanks & Regards,

Vamsheedhar
SVK Technology Solutions, Inc
vamshee@svktechinc.com
200 Metroplex Dr, Suite 401, Edison, NJ 08817
Tel: 609-904-0020  | Fax: +1 732-391-4243 | www.svktechinc.com